Just in case you’re not 100% satisfied, we’ve made the return process super easy.
How long do I have to make a return?
You have 60 days to make a return. You must send back and upload the return tracking number within 60 days after the purchase date.
1. The items must be returned within 60 days from the date of purchase.
2. The items must be unused, undamaged and in their original packaging.
What is the return method, and do I have to pay a return shipping charge？
There are two return methods, the first method you must use the shipping label we provide, then send back and postmark the package.
① Post Office The first return label is free on your return for every order. Each additional return label for the same order (For packages weighing less than 20kg)costs $ 2.99, which will be deducted from your refund.(The return label should be 10×15 cm)
② Self-Sending (Return by yourself at your own cost)
How to return my goods?
- Login to your account;
- Enter into “My Account”;
- Select “Orders”;
- Select the order you want to return/ replace;
- Select “Return”;
- Select return reasons and the package status;
- Submit your return request;
- A return label will be sent to you via email
When and how do I get my money back?
You may cancel an order that you purchased before it is packaged. If you do so, we will initiate your refund immediately after we receive your cancellation request.
If you would like to return your products after your receipt, we will refund within 14 days of receiving your return request. However, we may delay refunding you if we haven’t received the goods or evidence that you’ve returned them. To refund you we will use the same payment method you used for your order. Once we receive your products or evidence that you have sent it to us, a refund is initiated immediately. However, the specific time until you receive the refund also depends on your payment bank.